This policy does not apply to our valued retailers. For wholesale customer service, please email me at Leah@annabellenoel.com.
We are sorry that we cannot accept returns on product purchased through ImaginationStarters.com. We inspect our product rigorously, but if you find a fault in our workmanship, we will happily exchange your product with no cost to you. Please notify our customer service department by emailing Sarah@ImaginationStarters.com. After receiving customer service authorization, simply return your product to us with the original packaging and hangtags within 30 days of purchase for an exchange.
Email Customer Service to arrange exchanges:
We recommend that you send your exchange via UPS or insured Parcel Post for your protection and to insure prompt delivery. Shipping fees, including exchange shipping fees, are not refundable except as noted above.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
We’re sorry, but exchanges for purchases made in a department store or partnered retail store may not be returned to ImaginationStarters.com. If the item you wish to return was not purchased through ImaginationStarters.com, please return to the place of purchase for resolution.
Please be sure to include your packing slip or a note with your name and order number. If you have any questions, please call us at 866-886-9901.
ContactReach us by Email: Sarah@ImaginationStarters.com